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Home > Removals and House Clearance > Honiton removal service, working throughout Devon

Terms

Honiton removal service

Removal service Honiton & throughout Devon
 

Being committed to customer service we have drawn up the following service charter.

If customers believe that we have not lived up to the assurances in our charter please call us and we will chat through with you and compensate you where agreed.

We are fully aware of the dubious reputation the ‘man and van’ business has, and we understand your fears… no shows or late arrivals, mobile phones switched off, unroadworthy vans, rally drivers, disappearing goods, bad communication, grumpy unfit helpers, hidden extra charges, etc…

We have changed all this.  We know that we give a great service - our customers tell us, and the amount of repeat and regular client bookings speak for themselves. But for total peace of mind we insist that the following guarantees are in place.

1) Lateness

Occasionally unforeseen delays are inevitable. Although we try to factor traffic problems or overrunning jobs into our schedules, we will give a 10% reduction on any booking where our ‘Man and Van’ arrives at the starting address more than 1 hour later than your agreed and confirmed pick up time, regardless of the circumstances. To reassure you we have never had to offer a reduction!!!

Our drivers will also keep you fully informed in advance should any potential lateness look likely, and continue to give updates of their progress until they reach you.

Your cost reduction will be offered by your driver if he is late. It is immediately redeemable and will be subtracted from your booked fee at the end of the job.

2) Breakages

Our goods in transit insurance covers us for up to £20,000 per load - so anything huge and expensive like your prized flatscreen, or the bottle of Cristal Brut 1990 Methuselah.

3) Satisfaction

If you are not totally happy with the service you are getting tell us and we will arrange an alternative. This means either a new driver from us, or we will pay for another company to come and do it for you. How can we make such an outrageous offer? Because we are certain we wont ever have to use it- and if we ever mess up so badly that we DO have to do it, then we deserve to pay the price!

4) Your Guarantee to Us

If there is anything we can do to improve our service, you must TELL US! Speak to your driver directly. We may not have thought of it, we might have missed something obvious… and if its useful enough we will send you something nice…!

Honiton Removals   Download our Terms and Conditions PDF

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Honiton Removals House Clearance Removals Honiton Secure storage
Honiton Removals Man and Van service Removals Honiton Office and student moves
Honiton removal service Removals Removal service Honiton Shop to home deliveries
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VAT Number: 236 0476 17
Find Us Avid Move

4 St Andrews Close,
Feniton,
Devon
EX14 3DZ

Tel. 01404 384 004

Email.
sales@avidmove.co.uk



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